CAPM (Certified Associate in Project Management) Practice Exam

Which of the following are tools and techniques of the manage communications process?

1. Project communications, Project management plan updates

2. Communication technology, Communication models, Communication methods, Info management systems, Performance reporting

3. Org culture/structure, Govt/industry standards

4. Policies, Procedures, Processes regarding comm management

The correct answer is: Communication technology, Communication models, Communication methods, Info management systems, Performance reporting

The tools and techniques of the manage communications process include communication technology, communication models, communication methods, information management systems, and performance reporting. These elements help in establishing effective communication channels, sharing information among stakeholders, and ensuring that communication within the project is accurate and timely. Option A is not the correct answer as it primarily focuses on project communications and project management plan updates, which are important components but do not encompass the entire set of tools and techniques for managing communications. Option C mentions organizational culture/structure and government/industry standards, which are relevant aspects of project management but are not specifically tools and techniques related to managing communications. Option D includes policies, procedures, and processes regarding communication management, which are essential frameworks for communication within a project but do not cover the range of tools and techniques mentioned in option B. Therefore, option B is the correct answer as it accurately lists the various tools and techniques commonly used in the manage communications process in project management.