CAPM (Certified Associate in Project Management) Practice Exam

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What does the quality policy provide?

  1. A detailed report of company finances

  2. Feedback from customers

  3. A statement of principles indicating what the organization defines as quality

  4. A benchmark against competitors

The correct answer is: A statement of principles indicating what the organization defines as quality

The quality policy is a statement that clearly defines an organization's principles and expectations for quality. It is not a detailed report of company finances (option A), as this information is typically found in financial reports or budgets. While feedback from customers (option B) is important for improving quality, the quality policy focuses on principles and standards set by the organization. A benchmark against competitors (option D) may be used in developing a quality policy, but it is not the main purpose or focus of the policy. Therefore, option C is the best answer.

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